According to the Belgian Law of 24 July 2008, an account may be considered inactive if Qonto has not recorded any activity in the last 5 years, such as:
- Transactions (excluding the debit of fees and commission of any kind)
- Successful log in attempts
- Contacts to customer support from the account owner (or any third party entitled to act on the account holder's behalf).
What happens in case of inactivity?
Billing cycle
Automatically, after 5 years without contacts, transactions or successful log in attempts, Qonto will consider the account inactive and continue the current billing cycle you committed to.
💡 Your subscription, cards, and additional fees will be billed according to your plan and options.
An email will be sent to the owner and admins of your account, to inform you about the inactivity.
Remaining funds in the account
If the account is still inactive, Qonto will have to move the remaining funds on the account to the Caisse des Dépôts et Consignations (CDC).
The transfer will be done after 5 years in case of inactivity.
What to do in case of inactivity?
In case you received an email about the inactivity of your Qonto account and you want it to be considered active again, you just have to perform one of the actions below:
Log in
Make a transfer
Contact us
💡 Your subscription, cards, and additional fees will then be billed again, according to your previous plan and options.
If you don't need your account anymore, you can also close your Qonto account.