When registering or making certain updates to your Qonto account, we may ask you to provide additional information. This step is crucial to ensure the security of your account and comply with regulations in force. Here is a detailed guide to understand and respond to this request effectively.
Why is additional information required?
As part of anti-money laundering regulations and the fight against fraud, Qonto may ask you to provide additional details about your business. This may concern the nature of your activity, the origin of the company's funds or the identity of the beneficial owners. This process is necessary to guarantee the transparency and security of banking operations.
What types of information may be requested?
The information requested varies depending on your business profile and activity. Here are some common examples:
- Description of activity: A summary of what your business does.
- Origin of funds: Explanation of the source of funds deposited into your account (investments, sales revenue, etc.).
- Identity of beneficial owners: Details about individuals holding more than 25% of the business or having significant control.
How can I provide this information?
- Log in to your customer area: Access your account on the Qonto website or app.
- Navigate to the 'Additional Information' section: You will find a dedicated space to upload the necessary documents or enter the required information.
- Follow the provided instructions: Precise instructions will guide you on how to correctly submit the information.
What happens after submitting the information?
After receiving your documents and information, our team will perform the necessary verifications. This process may take a few days, after which we will inform you by email of the full activation of your account or if additional information is needed.
What if I have difficulty providing the required information?
If you encounter obstacles or have questions regarding providing the information, our customer service is at your disposal to assist you. We are here to help you navigate these sometimes complex procedures.
We hope this explanation will help you understand the importance of providing this additional information. Do not hesitate to contact our customer service for any additional assistance.