For Essential, Business and Enterprise plan users, our Requests feature allows team members to initiate transfer requests on behalf of an Admin or Manager, who is notified and can approve or reject a request in just a few clicks.
💡 Good to know: the account Owner, Admins and Managers with transfer permission can approve transfer requests.
If you want to cancel a pending transfer request, go to the Transfers section of your Qonto app in the Business Account menu, click on the Requests tab and on the transfer request to cancel. You will see a cancel button at the bottom of the page.
Who can cancel a recurring or scheduled transfer request?
Once a recurring or scheduled transfer request is approved, only the Owner, Admin of an organization, or the Manager of your team has the possibility to cancel a transfer.
If you want to cancel a recurring or scheduled transfer request, go to the Transfers section of your Qonto app in the Business Account menu, click on the Processing tab and then on the transfer to cancel. You will see a cancel button at the bottom of the page.
I can't cancel a transfer request, why?
In the cases listed below, transfers cannot be canceled from your app:
From Qonto to Qonto
Have you made a transfer to another Qonto account? This is an intra-bank transfer. They are free, unlimited and instantaneous. In fact, you do not have the possibility to cancel them from the interface.
In case of error, we advise you to contact the beneficiary to request a refund or to contact us directly.
The funds are already gone
You have made a transfer to a bank other than Qonto and the Cancel transfer button is no longer available on your interface?
You cannot cancel interbank transfers that are already in progress or those whose funds have already been transferred to the beneficiary's account.
In case of error, we advise you to contact the beneficiary directly to request a refund.
International transfers
You can't cancel an international transfer. In case of problems, we advise you to contact the beneficiary to request a refund.
☝️ Good to know: take a look at the different transfer statuses for complementary information that could be useful in some cases.